CompassPlus (2021)

Transit in the palm of your hand

CompassPlus is an app that permits users to navigate transit throughout the Lower Mainland all through your mobile device. Users have full access to bus schedules, can plan trips and buy tickets all with the click of a button.

Roles

UI/UX Designer
Graphic Designer
UX Researcher

The Challenge

As one of the few people in my program who drive, I realized that those who used transit lived relatively close to campus. The times where I was late, it was because of heavy traffic or in exrteme cases, a flooded highway. People who used transit were late due to a lost compass card or because the forgot to reload their card. So, how do we aid transit users in making their commute as smooth as possible?

The Solution

Design a mobile transit app that allows users to manage all their needs without the hassle of forgetfulness. From the beginning of our research to UI and implementation, my team and I designed CompassPlus to allow users to manage their compass cards and plan trips with a simple tap. We made it so your phone was the card itself, allowing the user to buy tickets, add funds and tap to pay in buses.

Research

The Survey - Key Findings

Pains

Forgetting/Loosing cards
Forgetting to restore funds
External payment method
Lack of access to bus schedules

Needs

A functional mobile card with NFC capabilities
In-app payment methods
information on bus routes, numbers and schedules

The Design Sprint

Main Features

NFC Tappable Card

Connect a Compass Card and never have to carry it around in your wallet ever again!

Auto Reload

With auto reload, you never have to worry about forgetting to add funds onto your Compass Card.

Save Routes

Save all your favourite places and access them right on the homepage.